Return Instructions
Please follow these directions when making a return or exchange. All returns/exchanges must be received into our warehouse within 90 days of the purchase date. You must follow the instructions below when returning shoes to 2BigFeet.com. Not following these instructions could result in not being issued credit for your return or exchange. We only accept returns that are in new, unworn condition.
Please note:Upon receipt of your order, if you feel an item is defective or in less-than-new condition you MUST notify us within 3 business days of delivery.
- Try on your shoes indoors on a carpeted floor to ensure proper fit. If they fit well and you love them, stop here. If you need a different size, color, or just aren't thrilled with your new shoes, proceed to number 2.
- Place your shoes back in their shoe box with all included shoe paper, laces, etc. as they were received by you. We only accept returns on new, unworn merchandise. Hangtags and packaging must be intact for sandals, socks, etc.
- Fill out the Merchandise Return Form that was included with your package. (Need another copy? Download and print one out.) Returns received without the Merchandise Return Form will be assessed a $5 restocking fee if we are able to locate the original order for the return. Please help us process your return quickly by completely filling out the merchandise return form.
- Place your returned items (which are safely in their original shoe box or packaging) and your completed Merchandise Return Form inside a corrugated shipping box, or use other shipping packages as received by you. (returns may be wrapped in brown shipping paper, placed inside a shipping bag, placed inside a Priority Mail Box if applicable, etc.) Please note: If you cover the actual shoebox with tape and shipping labels you will be assessed a 25% restocking fee. We do NOT accept returns without their original shoebox. Exceptions are if they arrived to you without a shoebox, for example Crocs do not ship in a shoebox.
- Ship your return/exchange back to us at:
2BigFeet.com
2052 S. Davis Road
LaGrange, GA 30241
You may use any shipping method you prefer for your return/exchange. You pay the return shipping on the return. If you are exchanging for another pair, we will send the exchange to you at no additional cost. We can only do this once per pair ordered and only for domestic orders. If you have the need to return the shoes a second time then you will be charged for shipping on the second exchange. If you live outside the Contiguous United States you will need to pay shipping on the exchanged pair of shoes. If you need help with sizing please utilize our sizing chart or give us a call!
You will receive a credit or refund in the amount you paid less any applicable shipping, processing, or restocking fees. If you choose to exchange for another product, this credit will be applied toward the exchange.
If you are exchanging for the same product in a different size or color and the product you are exchanging for is the same retail price (before any promotions or coupons) as the product you returned, you will receive an even exchange, provided your return followed the posted return instructions.
If you reside in the Contiguous US UPS is often the cheapest, most reliable method for returning shoes. UPS offers reliable tracking and insurance up to $100 per package. If you choose to return your item through the United States Postal Service you may wish to purchase Delivery Confirmation and Insurance. We are not responsible for returns that never arrive at our 2BigFeet warehouse.
If you have any questions, please Contact Us.
What our customers have to say
If you are referring to the "Boxer Dogs" 14 4E- they are nice. The laces are somewhat skimpy. I had to buy longer laces to be able to get my sausage fingers to tie them. Lots... - James in New Mexico
I just wanted to thank you for the excellent service and very fast shipment... It's good to know there's a place I can trust that will have a good selection with everything... - Tom in California