Help Center

Ordering

Placing an Order

Is shopping on the Internet safe?

What payment types do you accept? Do you accept Medicare/Medicaid?

Do you accept special orders?

Who sees my personal information? (Privacy Policy)

I'm receiving an error when I try to place my order, what should I do?

I have a coupon code, how do I use it?

Do you have a print catalog?

We are a business, can you invoice us? Do you offer credit terms?

Do you have a retail store?

Shipping

Shipping updates related to COVID-19 pandemic.

Can you ship to a hotel or motel?

How are orders shipped?

How long will it take to receive my order?

How do I get free or standard shipping?

International Orders

Do you ship internationally?

What countries do you ship to?

Do you ship to Canada?

Can you ship my order to a freight forwarder?

How long will it take to receive my international order?

Customer Service

My Orders

What if I have a question about an order I placed?

What if I need to make a change or correction to an order I have already placed?

What if I change my mind about an order?

What if I'm not happy with my order?

What if my shoes don't look identical to the photo?

What if I did not receive a confirmation or tracking email?

Returns

How do I return items from my order?

Can I return items after they have been worn?

How much of a refund or credit will I receive for my return?

Do your products have a warranty against manufacturer defects?

Products

Sizing

Do you offer narrow widths?

What if I don't know my size?

Inventory

Do you stock your inventory?

What if I don't see what I want?

What if my size is not in stock?