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Using your credit card to buy over the Internet can be just as safe as using it to pay for dinner and a movie, as long as your internet merchant takes the right steps to ensure your security. Your personal information and credit card data are encrypted using SSL technology (secure socket layering). This security feature turns on automatically when you begin entering your personal billing and shipping information to ensure that no one has access to it except you and 2BigFeet.com. At that point, most browsers will display a "lock" symbol at the bottom of the screen to verify that the security feature is working. It will also change the page name to "https://..." The "S" stands for SECURE.
We accept all major forms of payment, including:
When paying by check, cashier's check, money order, or any other form of mailed in payment, please allow time for payment to clear the bank before goods are shipped. If you choose to mail in an order we advise shipping it in a way that provides you with tracking, such as USPS Priority Mail. Mail sent via First Class Mail with a stamp cannot be tracked. We are not responsible for mailed in order requests that never reach us. We do not ship C.O.D. and we do not accept company purchase orders.
I'm sorry, due to the minimal stock manufacturers carry in extreme sizes, and the time (usually 4-6 months) to manufacture and ship footwear, we are not able to special order products.
When you place an order with 2BigFeet, your personal information is secured and transmitted directly to us. We use that information to verify your payment and get your order to you. That's it. If you choose to sign up for our newsletter, we will send occasional emails regarding new additions, specials, etc.
We promise to never ever give out our customers' personal information to anyone (unless required by law).
About mailing lists, etc., we don't buy our customers, and we won't sell our customers... Period.
We use cookies to store information about your shopping cart... products, quantities, etc. NO personal information is stored in cookies.
For a more detailed and "legal" copy of our privacy policy, click here.
If your error is based on your payment method you have a few options: you can call during business hours and place your order by phone; you can contact the bank that issued your credit card to determine why the charge was declined; or you can use another payment method such as Paypal. Please do not, under any circumstances, send your payment information via email. Email is not a secure form of communication for sensitive information such as credit card numbers.
If you're receiving other errors, such as billing address errors, please double check the addresses you entered for your order. The billing address you entered must be an exact match to the billing address on file with your credit card company. If you can't resolve the problem please give us a call during business hours so we can assist you. If you've moved and need to update the billing address for your card, please call your bank.
Please note we can only accept credit cards from banks that support AVS. (Address Verification System) If your bank does not support AVS, or you are using an International card that does not support AVS, you may need to use PayPal to place your order with us.
First add the products you'd like to purchase to your shopping cart. Once in your shopping cart, head to checkout and type the coupon code in the Discount field and click Apply. Only one coupon code may be redeemed per order. Sales are not retroactive - they begin and end on the dates specified. Sales are valid on orders placed on our website during the dates specified for each sale. If you have any questions please give us a call.
Please note, we have had an increasing number of complaints from customers that there were coupons on popular "deal" websites that did not work. The problem is that these websites often do not have the correct expiration date, so they are listing old, expired coupons as active. To help our customers, we have created a 2BigFeet Coupon Codes page as the official source for 2BigFeet coupon codes and promotions.
Our inventory changes daily and we are constantly adding new brands. We therefore do not offer a print catalog. Our website is the best way to keep our inventory quantities up to date to make it easier for you to shop with us.
We do not have the ability to extend credit to customers, even our business customers. We recommend using a company purchase card or company credit card, or submit a request for reimbursement with your company or organization.
We do accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover.
We also accept PayPal, money orders and cashier’s checks.
We ship to hotels, motels, and resorts on a case by case basis. Orders shipping to a hotel, etc. are subject to more screening and may require 1-2 extra days of processing.
Most orders received before 3:00 PM EST Monday - Friday are shipped out that day. We make every effort to ship your shoes quickly so you can start enjoying them. Orders received on Saturday or Sunday will be processed on the following Monday. Orders are shipped according to the shipping method you choose at checkout. Air orders ship before standard and free shipping orders. During our busy season (Nov-Dec) our warehouse may not be able to get all orders out the same day. Please take this into consideration when deciding your shipping method at checkout. Please note if your order ships from another warehouse this may change the shipping method and timeline. Manufacturing warehouses will not ship internationally so your order must ship to our 2BigFeet warehouse first and then be forwarded onto you by our staff. Additionally most manufacturing warehouses will not ship through the postal service. In this instance we may change your shipping method from USPS Priority or Express Mail to a UPS or FedEx option. If you have any questions about your order, it's shipping method, ship from location, etc. please send us an email, engage in live chat, or give us a call.
UPS Ground orders will arrive in 1-7 business days (after the day your item ships) depending on your location. UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air options are also available to most locations. UPS business days are Monday through Friday, excluding holidays. If you need a package to arrive on Saturday, please call us for accurate shipping information. Free and standard shipping orders can take up to 2 weeks for delivery.
Our system automatically calculates your shipping based on your zip code. After entering your zip code and clicking the "Recalculate" button our system will display the available shipping options below. In some cases, Next Day Air or Overnight services may not be available in your area. In this case, our system will not display them as options.
All orders that must ship to a P.O. box, A.P.O box, or P.P.O box must be shipped via the U.S. Postal Service. UPS cannot deliver to a P.O. Box. The shipping charge for these services is calculated automatically in the shopping cart.
Small packages with free or standard shipping like socks, insoles and other small items may be shipped USPS Priority or First Class Mail to save you time and money. Large packages with free or standard shipping may, on occasion, ship via USPS Parcel Select or UPS Surepost.
International orders are shipped according to the shipping option you choose at checkout. Most often they ship by United States Postal Service Priority Mail or Priority Express Mail. Generally we do not recommend UPS Ground for international orders unless time is important. UPS Ground will charge brokerage fees that are payable directly to UPS by you and are not included in the shipping cost. Once your order has shipped you will receive a tracking email. If your order ships UPS Ground to Canada, UPS will contact you to arrange payment for brokerage fees, duties, and taxes.
For more information regarding fees for Canadian shipments, please visit our Canada Shipping Page.
Shipping times vary depending on the service. Free or Standard shipping options will ship using the least expensive shipping method calculated by our warehouse staff and may take up to 10 days for delivery. Our most popular shipping method, UPS Ground, will generally deliver 1-7 business days after the day your order ships. View the color coded map below for a more specific time frame. Most* in-stock orders placed before 3:00 PM EST weekdays ship the same day. You will receive an email confirmation with a tracking number when your order ships.
*Orders are shipped according to the shipping method you choose at checkout. Air orders ship before standard and free shipping orders. During our busier times of the year our warehouse may not be able to get all orders out the same day. Please take this into consideration when deciding your shipping method at checkout.
UPS Ground estimated delivery times are below. Most orders ship from our warehouse in LaGrange, GA (unless otherwise noted on the product page).
Shipping couriers do not guarantee delivery times when delays are the result of adverse weather conditions. Delivery timelines are often extended during the holidays due to increased order volume. Visit our Holiday Schedule page of our website for more information on holiday delays.
UPS services do not deliver on Saturday (without extra fees) or Sunday. Orders placed on Saturday, Sunday or a major holiday will not be shipped until the following business day. You can view the UPS holiday schedule on their websites.
UPS expedited options include UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air Saver, and UPS Next Day Air. Not all options are available to all locations. When you calculate your shipping options in the shopping cart of our website you will see the options available to your shipping location. UPS 3 Day Select delivers the 3rd business day after your order ships. UPS 2nd Day Air delivers the 2nd business day after your order ships. UPS Next Day Air Saver is a next business day service delivering by 8pm. UPS Next Day Air is a next business day service delivering by 12noon to many areas or by 2pm to more remote areas. Contact us for more specific timeframes if you need a next day service by a certain time.
UPS Transit Times
If you choose USPS (United States Postal Service) Priority Mail within the United States then you should receive your package within approximately 2-4 days. For Priority Mail Express within the United States you should receive your package 1 or 2 days after your order ships (based on distance from our warehouse). If you're unsure how long Priority Mail or Priority Mail Express will take to your location please give us a call. This time frame is from the date of shipment, not from the date of order placement. Please note that the USPS does not guarantee Priority Mail time frames, they are only estimates. Insurance up to $50 is included in Priority Mail shipping options. If you'd like us to ship your order via USPS please call to purchase insurance (if desired). We are not responsible for packages once they have left our warehouse.
Priority Mail to a military (APO, PPO) address is estimated at 10-14 days. If you are stationed near a major military hub for your region then you may get your package sooner. For military addresses you may consider Express Mail if time is of the essence and this service is available to your location.
We offer free shipping for orders that subtotal $100 or more within the 48 Contiguous United States. For orders that subtotal less than $100 we offer $8.00 standard shipping within the 48 Contiguous United States. At this time this offer is not available to Alaska, Hawaii, Puerto Rico, Military Addresses (APO/AE/EE/etc), PO Boxes, or Internationally.
The free shipping offer is automatic once your shopping cart value reaches $100, no coupon needed! To take advantage of the $8.00 standard option just select the circle next to that option in your shopping cart.
Orders with this shipping option will ship via the method that is most economical for us. This may be UPS Ground, USPS Priority Mail, USPS Parcel Select, USPS First Class Mail, or UPS Surepost. If time is of the essence then please take this into consideration when choosing your shipping method. Please provide a street address with this shipping option. If you have different addresses for UPS/FedEx and USPS deliveries you may provide them both as your order could ship with either courier.
We ship to most major countries. Add your selected items to your shopping cart, choose your country from the drop down menu, enter your postal code, then click "recalculate" to view shipping options available to you. Don't see your country listed? Send us an email and we can see if it's possible to ship to you. For international orders (orders outside the US and Canada) the billing and shipping addresses must match.
There are certain brand exclusions for international shipping. New Balance, for instance, is only available for purchase within the United States.
Please note: Your country's Customs department may levy additional fees, tariffs, or taxes on your order. We fill out all the appropriate paperwork, including the cost of goods sold. Please check with your country's Customs department to inquire about any potential fees for receiving International packages. Unfortunately, we are not able to mark orders as a gift or reduce the amount on customs declarations as it is illegal to falsify federal documents. We understand your country may impose extra taxes or levies on your order, but we cannot break US laws to save customers on taxes in their country. There are no exceptions. We appreciate your understanding.
We currently ship to the following countries. Shipping costs are based on package size and weight, and are calculated in the shopping cart.
If you would like us to ship to a country not on the list below, please contact us. We add countries to the list all the time.
Yes, we ship to Canada every day! We've created a page just for you.
We can ship to a freight forwarder of your choice. Your billing address must still match the billing address for your method of payment. Be aware that 2BigFeet, LLC is not responsible for packages once they leave our warehouse. We cannot be held responsible for packages lost, stolen, or damaged by the freight forwarding company you choose to use.
For international orders, Priority International estimates 6-10 days while Express International estimates 2-5 days. USPS Global Express Guaranteed estimates 1-3 days. The estimated time is how long it takes from the date they receive your package for shipment until the date your Country's border receives the package. At that point your shipping time-line depends upon your Country's customs system and your Country's mail system. Once the package is in your Country you will need to contact your mail system for tracking and delivery information. Please note that over-sized parcels are not eligible for all shipping options. First Class Mail is an option for packages under 4 pounds and under $400 in value. First Class timeline varies by destination.
UPS Standard to Canada takes an average of 5 to 7 business days depending on your location. UPS Standard also incurs brokerage fees. Visit our shipping page designed just for our Canadian customers. UPS Worldwide Saver offers next business day delivery to Canada, delivery in two business days to Europe and Latin America, and delivery in two or three business days to Asia. UPS Worldwide Express offers overnight delivery guaranteed by 10:30 a.m. where UPS Worldwide Express® service is available.
FedEx Ground to Canada takes 2 to 7 business days depending on your location. FedEx Ground also incurs brokerage fees. Visit our shipping page for Canadian customers for more information on import fees using FedEx Ground services. FedEx International Economy is 2 days to Canada and typically up to 5 days to other countries. FedEx International Priority is 1 day to Canada and typically up to 3 days to other countries.
You can see details about your order, shipments and more in your account.
Still have questions? Just let us know in live chat, email or give us a call. We'll be glad to answer any questions you might have.
You can find our contact information at the bottom of this page.
If you discover you need to make a change or correction to your order please call us as soon as possible or email us with the corrected information. Please note that UPS will research incorrect shipping addresses. If they are able to locate the correct delivery address then they will charge an address correction fee. (usually $13.00, but UPS rates may vary and/or increase) That fee will be passed onto you and you will receive email notification from 2BigFeet. Please ensure the accurate shipping address is provided at checkout to avoid the UPS correction fee. If UPS is unable to locate the correct delivery address then the package will be returned to 2BigFeet and shipping costs for the order will not be refunded. If you need to correct a shipping address provided with your order please contact us immediately so we can try to edit your order before shipment.
If you need to make other changes such as a different style, color, or size, please call us as soon as possible. We will make every effort to alter your order for you before it ships. If your order has shipped it cannot be changed or cancelled. We can sometimes change an address after shipment (with UPS courier only), but that usually carries additional fees. (currently around $17)
Again, just send us an e-mail or give us a call. We'll be glad to change or even cancel an order you've placed as long as it hasn't shipped yet. Once the package leaves our warehouse we are unable to cancel it. If your order is shipping directly from the manufacturer we will have to contact that warehouse to request a cancellation. If the order is already in picking/shipping status we will be unable to cancel it.
We're not going to put a lot of big words in our guarantee to make it sound better, and you're not going to have to read a lot of legal stuff you don't care about. You want to know what happens if you're not happy. Well here it is, our 100% Satisfaction Guarantee:
Wrong Size / Wrong Color / I'm just not happy
Simple. Return your order within 90 days for an exchange or refund. It's that easy. The shoes just have to be in new, un-worn condition (as they were received by you) and that's it. Socks and accessories must be unworn and in the original, intact packaging with hang-tags intact.
Manufacturer's Defect / Quality Problems
Most manufacturers offer a guarantee on their shoes as long as the problem isn't the result of misuse. (for example, using the toes of one shoe to remove the other shoe by the heel) If you feel your shoes have a defect or quality issue send us an email. When contacting us about suspected manufacturer's defect please include your order number and photos of the shoes. Items deemed defective and covered under manufacturer's warranty will be replaced; they are not eligible for refund.
Instructions for Returns:
Click Here for Return Instructions
Product images displayed on 2BigFeet.com may differ slightly from the product you receive. Due to the nature of natural, tanned leather no two pair of shoes will be identical. Also, slight changes in the outsole or material may be made after photos are taken. If you aren't happy with your order and the item is in new, unworn condition you can return it following our return instructions.
Sometimes, email from 2BigFeet may end up in your SPAM folder. Check your Junk Mail or SPAM folder for the email. If you find it, mark it "NOT Spam."
Please ensure you add info@2bigfeet.com and service@2bigfeet.com to your address book.
Follow our step-by-step return instructions. You can also download and print a new Merchandise Return Form if you do not have the one included in your shipment. If you feel you received an incorrect item please contact us via phone, live chat, and/or email.
No. We only accept returns in new, unworn condition within 90 days of purchase. All returns must be in original packaging (shoe box or bag) with hang tags and filler material intact.
You will receive a credit or refund in the amount you paid (after discounts) less any applicable shipping, processing, or restocking fees. If you choose to exchange for another product, this credit will be applied toward the exchange.
If you are exchanging for the same product in a different size or color and the product you are exchanging for is the same retail price (before any promotions or coupons) as the product you returned, you will receive an even exchange, provided your return followed the posted return instructions.
Note on restocking fees: We do not charge restocking fees for items returned in new, unworn condition with all packing materials intact. We reserve the right to charge restocking fees if we accept returns that do not meet our return policy or are returned outside 90 days.
Yes, we guarantee all the products we sell to be free from manufacturer defects for 90 days. Most manufacturers guarantee their products for up to one year from the purchase date, and a few offer a lifetime guarantee.
If you feel that a product you ordered from 2BigFeet has a manufacturer's defect, please fill out the Defective Merchandise Return Form. You will need to include your order number, description of the defect, and photos of the product.
Returns for defective merchandise, if accepted, are eligible for store credit only.
This warranty is not a guarantee against normal wear and tear, nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair or product purchased from an unauthorized dealer or seller.
Most manufacturers do not offer narrow widths above size 13. We do have a few brands that offer select styles in narrow (B) widths up to size 16 and a couple styles to size 17 or 18. Please visit the pages for Dunham, New Balance, and Propet.
You can also sort by size and width on every category page of our website. If there are products on a page that are available in narrow widths, it will show as a filter option.
Measure your shoe size with our Size Chart. The brands we carry should roughly fit in line with this Brannock device tool we've formatted for you so that you can size yourself at home. Follow the instructions carefully. Sometimes widths are confusing, B, D, E, what does all this mean? Men's shoes come in different widths characterized alphabetically. A, B, C are narrow, D is a medium width, the more Es you have the wider the foot. i.e. 2E, 4E, 6E, etc.
Yes, we try to stock every shoe you see on our site. If you have been shopping for a while on the Internet, you might have noticed that many online retailers of shoes drop-ship their goods directly from the manufacturer, or they have a retail store that supplies their inventory.
We try to stock everything we sell. Sure, it would cheaper for us to drop-ship them, but it's better and faster for our customers if we warehouse and ship our products ourselves.
There are a few styles that we do not keep a lot of stock because we do not sell often. If we are not in stock in the item you order we may ship it directly from the manufacturer to your door to save you time. These items are clearly marked on the product detail page and indicate how long you to expect for shipping.
We are adding to our selection as fast as we can, so if you don't see what you're looking for, check back soon. If you are aware of a shoe company that makes large sizes, please let us know and we'll contact them.
Most importantly, we want to make you happy. If we can't help you, we will try to find someone who can. Just give us a call.
We restock inventory regularly. If the product you want is not in stock, you can request an alert when it is available again.
To get an email when an item is restocked, first select the color, size and width of the item. If the item will be restocked, a restock notification form will appear above the options.
Enter your email address in the form and click "Notify Me" to receive an email when the item is back in stock.
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