Help Center


Placing an Order

Is shopping on the Internet safe?

What payment types do you accept?

Do you accept special orders?

Who sees my personal information? (Privacy Policy)

I'm receiving an error when I try to place my order, what should I do?

I have a coupon code, how do I use it?

Do you have a print catalog?

We are a business, can you invoice us? Do you offer credit terms?


Shipping updates related to COVID-19 pandemic.

Can you ship to a hotel or motel?

How are orders shipped?

How long will it take to receive my order?

How do I get free or standard shipping?

International Orders

Do you ship internationally?

What countries do you ship to?

Do you ship to Canada?

Can you ship my order to a freight forwarder?

How long will it take to receive my international order?

Customer Service

My Orders

What if I have a question about an order I placed?

What if I need to make a change or correction to an order I have already placed?

What if I change my mind about an order?

What if I'm not happy with my order?

What if my shoes don't look identical to the photo?

What if I did not receive a confirmation or tracking email?


How do I return items from my order?

Can I return items after they have been worn?

How much of a refund or credit will I receive for my return?

Do your products have a warranty against manufacturer defects?



Do you offer narrow widths?

What if I don't know my size?


Do you stock your inventory?

What if I don't see what I want?

What if my size is not in stock?