We're not going to put a lot of big words in our guarantee to make it sound better, and you're not going to have to read a lot of legal stuff you don't care about. You want to know what happens if you're not happy. Well here it is, our 100% Satisfaction Guarantee:
Wrong Size / Wrong Color / I'm just not happy
Simple. Return your order within 90 days for an exchange or refund. It's that easy. The shoes just have to be in new, un-worn condition (as they were received by you) and that's it. Socks and accessories must be unworn and in the original, intact packaging with hang-tags intact.
Manufacturer's Defect / Quality Problems
Most manufacturers offer a guarantee on their shoes as long as the problem isn't the result of misuse. (for example, using the toes of one shoe to remove the other shoe by the heel) If you feel your shoes have a defect or quality issue send us an email.
Instructions for Returns:
Returns and Shipping
While we accept returns and exchanges we do not pay return shipping or refund shipping charges. We pass our exact shipping costs onto our customers and cannot make any refunds. Please use our Shoe Sizing Chart to make sure of your shoe size before ordering. If you are not sure whether a specific item will fit, please call us toll-free at (866) 635-1720 and we will be glad to help you.
We have revised our closeout policy to accept returns for exchange only. The closeout merchandise must be in brand new, unworn condition and in the original, undamaged shoe box. Closeouts will not be eligible for refunds.
Unfortunately, we do not accept returns or exchanges on special orders.
Our #1 Rule at 2BigFeet.com is...
"Take Care of the Customer"
See the Contact Us page for phone numbers and other contacts.
What our customers have to say
I'll save you the trouble of calling or e-mailing me. I LOVE MY NEW SHOES!!! They arrived in great shape (no dented box or anything) and they feel wonderful on my feet! THANK... - Ronalyn in Kansas
Received my shoe shipment last week; have been wearing them since receipt to see if I liked them before I responded. I love them!! It's so nice to have shoes that actually... - Paul in California