We're not going to put a lot of big words in our guarantee to make it sound better, and you're not going to have to read a lot of legal stuff you don't care about. You want to know what happens if you're not happy. Well here it is, our 100% Satisfaction Guarantee:
Wrong Size / Wrong Color / I'm just not happy
Simple. Return your order within 90 days for an exchange or refund. It's that easy. The shoes just have to be in new, un-worn condition (as they were received by you) and that's it. Socks and accessories must be unworn and in the original, intact packaging with hang-tags intact.
Manufacturer's Defect / Quality Problems
Most manufacturers offer a guarantee on their shoes as long as the problem isn't the result of misuse. (for example, using the toes of one shoe to remove the other shoe by the heel) If you feel your shoes have a defect or quality issue send us an email. When contacting us about suspected manufacturer's defect please include your order number and photos of the shoes.
Instructions for Returns:
Returns and Shipping
While we accept returns and exchanges we do not pay return shipping or refund shipping charges. We pass our exact shipping costs onto our customers and cannot make any refunds. Please use our Shoe Sizing Chart to make sure of your shoe size before ordering. If you are not sure whether a specific item will fit, please call us toll-free at (866) 635-1720 and we will be glad to help you.
Unfortunately, we do not accept returns or exchanges on special orders.
Our #1 Rule at 2BigFeet.com is...
"Take Care of the Customer"
See the Contact Us page for phone numbers and other contacts.
What our customers have to say
Thank you for the wonderful service that we have received... We are getting married in October and I thought that it would be impossible to find a nice pair of 17W dress... - Traci in Washington
Do you have retail stores other than Internet? I would love to see a 2BigFeet shoe store in town. Would you consider opening one in the Seattle area? I just love the strappy... - Darlene in Washington