All returns/exchanges must be received at our warehouse within 90 days of the purchase date. You must follow the instructions below when returning shoes to 2BigFeet.com. Not following these instructions could result in not being issued credit for your return or exchange. We only accept returns that are in new, unworn condition. We appreciate your courtesy in only returning items in the same condition as they were received by you.
All returned items must be:
- UNWORN and in new condition (no visible wear or tear, lint or hair, smudges, etc.) with original tags
- In the original shoebox or packaging with all paper, packing material, etc.
- Within 90 days of the purchase date
We only accept returns in new, unworn condition. Items received that are not in new condition will not be accepted. Returns received with damaged or missing packaging will not be accepted.
DEFECTIVE MERCHANDISE: If you feel an item is defective or in less-than-new condition you must notify us within 3 business days of delivery.
1. Try Your New Shoes On
Try on your shoes indoors on a clean, carpeted floor to ensure proper fit. Please also ensure your socks are clean so that the inside of the shoes remain clean. If they fit well and you love them, stop here. If you need a different size, color, or just aren't thrilled with your new shoes, proceed to step 2.
2. Don't love them? Returns and exchanges are easy!
Start your return or exchange using the button below, and get a return shipping label instantly for returns within the contiguous U.S. You'll need your order number which you can find on your packing list or on your emailed receipt, it'll start with a 3- or E- followed by six digits. Drop the 3-/E- and just use the six digit order number.
3. Package Your Return
Place the items back in their original packaging (shoe box with all included shoe paper, laces, etc.) as they were received by you.
Hangtags and packaging must be intact for sandals, socks, etc. We do not accept worn returns, or returns without their shoe box.
Do not tape and ship a shoebox by itself. Place the shoebox back in its original packaging such as a brown shipping box or bag to ship them back to 2BigFeet.
4. Print Your Return Label
Print your return label and affix to the shipping box, covering or removing any other labels or barcodes. Make sure to tape the box up well so it doesn’t open in transit.
5. Drop Off Your Package
Drop your return off per the instructions in your email.
Returns received with damaged or missing packaging, or shoes that are returned in worn condition that can not be resold as new will not be accepted.
The Fine Print
We only accept returns on new, unworn merchandise. Hangtags and packaging must be intact for sandals, socks, etc. Shoe boxes must be included for all returns. (except those that were not in a shoebox when you received them. ie socks, Crocs, etc) We do not offer cleaning services. If the soles of your shoes or boots got a little dirty while trying them on please wipe them off before returning them. All returns must be in new, clean, unworn condition and odor-free. We sent the shoes to you free of hair and we appreciate them coming back hair-free as well. (Please don't let your dog or cat try on the shoes.) If you return opened socks and/or dirty or worn shoes we will send you an email notification. You have the option to pay to have these items returned to you. If you do not respond within 6 months the items will be donated to charity.
We understand that shopping for shoes online can be difficult, especially as different brands and styles just fit differently. 2BigFeet will pay the shipping both ways on your first exchange.* Simply request a no-hassle return label using the link below. The free exchanges offer applies to an exchange of equal or greater value. Any exchange resulting in a refund will incur the flat rate return label shipping cost both ways.
Need to exchange a 2nd or 3rd time? No problem! Shipping each way is a flat rate of $8 per pair of shoes ordered. We also recommend that you measure your feet using our size chart to help determine your size.
If there is a balance owed on the exchange, we will send you an email with instructions on how to authorize payment.
Returning for a Refund
If you would like to return some or all of your order for a refund, simply follow the instructions above. For a no-hassle return label, click the link below. Return shipping cost of $8 per pair of shoes ordered ($8 flat rate for sock or accessory orders) will be deducted from your refund. Returning more than 2 pair of shoes? Contact us for a return shipping quote that may be less expensive than $8/pair. You will receive a refund in the amount you paid (after discounts) less any applicable shipping, processing, or restocking fees.
International customers – ship your return/exchange back to us at:
2BigFeet.com 110 Corporate Park East Drive LaGrange, GA 30241
If you live outside the Contiguous United States you will need to pay shipping on the returned or exchanged pair of shoes. If exchanging you will also need to pay shipping on the exchange order. We apologize for the inconvenience, however international shipping is too cost prohibitive for us to be able to include it in our return/exchange label offer. If you need help with sizing please utilize our sizing chart or give us a call!