Avenger Aero Trail Safety Toe Shoe Olive

Hi Craig, I'm sorry to hear you are having issues with your boots after just a few months. I see that you reached out in live chat on 3/6 at 11 pm ET (after business hours) and we responded within 2 minutes with instructions on how to submit a defective return request for the boots. You sent us your order number in chat at 11:12 PM and we responded with the following information at 11:14 PM. We are open Monday - Friday 9am - 6pm ET, but do often respond to time sensitive and important requests when possible.

Below is a copy of the chat message sent on 3/6 with personal infromation removed:

We are sorry to hear that you are not happy with the quality of your purchase on your recent order. While our normal returns policy only covers products in new, unworn condition within 90 days of purchase, we do honor all manufacturer warranties.

If you feel that your shoes have a manufacturer's defect, please fill out the Defective Return Request form linked below.

https://www.2bigfeet.com/pages/defective-return-request

This warranty is not a guarantee against normal wear and tear, nor a promise of comfort since comfort is subjective, nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair or product purchased from an unauthorized dealer or seller.

Once we receive your information we will contact the manufacturer on your behalf and follow-up with further instructions via email. Manufacturers may request to inspect defective merchandise. If you have any questions please contact us. We're available Monday through Friday, excluding holidays, from 9am-6pm ET. 866-635-1720

Thank you for your business!