We accept returns within 45 days of purchase. Return for an exchange of the same item in a different size/width, or for a refund to your original payment method less shipping label costs (see below).
To request a pre-paid shipping label within the contiguous US, submit a return request using the form linked below.
All returned items must be:
- UNWORN and in new condition (no visible wear or tear, lint or hair, smudges, etc.) with original tags- In the original shoebox or packaging with all paper, packing material, etc. Socks must be unopened.
- Within 45 days of the purchase date
- Items received that are not in new condition, are dirty, or have damaged or missing packaging will not be accepted.
If you feel an item is in less-than-new condition when you received it, you must notify us within 3 business days of delivery.
Return Policy Details
Returns Condition
We only accept returns on new, unworn merchandise. Hangtags and packaging must be intact for sandals, socks, etc. Undamaged shoe boxes must be included for all returns. (except those that were not in a shoebox when you received them. ie socks, insoles, etc) All returns must be in new, clean, unworn condition and odor-free.
If you return opened socks and/or dirty or worn shoes we will send you an email notification. You have the option to pay to have these items returned to you. If you do not respond within 6 months the items will be donated to charity.
If you receive an item that you feel is not in new, unworn condition please notify us within 3 days of delivery.
If you have a defective item or warranty request, please fill out the defective return request below:
Returning for an Exchange or Refund
If you would like to return some or all of your order for an exchange or refund, follow the instructions above. For a prepaid return label, click the red 'start a return' link above. Items must be in new, unworn, clean condition and returned within 45 days of your purchase date.
For refund returns using our prepaid label, a shipping label cost of $9.95 per pair of shoes returned (flat $9.95 for sock or accessory orders) will be deducted from your refund to your original payment method. You will receive a refund in the amount you paid (after discounts) less original shipping and return label costs.
For exchanges using our prepaid label, the first exchange is on us. You can exchange an item for a different size or width using the 'start a return' link above. If you need a different style, select the refund option instead, then you can shop our website for your new style. Once we receive your return, if the exchange you requested is in stock, your exchange will ship with free shipping. We offer one free exchange per customer to help you find the perfect size. Please contact us if you need help with sizing. If you return the free exchange for a refund, the original $9.95 per pair return label cost will be deducted from your refund, in addition to the $9.95 per pair refund label cost. Need to exchange a 2nd or 3rd time? Call us for a quote on shipping costs each way.
Shipping costs are not refundable.
Orders Outside the Contiguous U.S. & International Orders
We do not provide pre-paid shipping labels outside the contiguous U.S. Please mail your return to us at the address below using a trackable shipping method that will deliver within 45 days from your order date. We recommend shipping insurance for high-value orders.
Ship your return to:
2BigFeet
110 Corporate Park East Drive
LaGrange, GA 30241
United States
If you have any questions, please Contact Us.
Please allow 3 to 5 business days (from the date your order is delivered to our warehouse) for your return to be processed. You will be notified by email when your return has been processed.
Note: 2BigFeet offers a convenient return service for reasonable use by our customers. Should customers abuse this service, we may adjust its availability.
* Prepaid shipping labels are only available for orders shipping to the contiguous U.S.